Refund & Exchange Policies
Silicone Tableware Collection Policy
Unfortunately due to health and hygiene we are unable to accept refunds, returns or exchanges. Make sure to be 100% sure with selected colour and product before placing your order. Should your order still be in it's packaging and unused, email us at firstname.lastname@example.org and we can assess a solution for you.
Prints Exchange Policy.
Once your prints have left us they might experience a bumpy ride or get managed a bit roughly. If you take delivery and open your box of prints to find them damaged, we would love to hear from you as soon as possible. An exchange can only take place within 2 days of taking delivery
1. Photos of the damaged prints.
2. A photo of your waybill received when signing for your order.
3. Your name & order number
We will get back to you as soon as possible.
Exchanges can only take place for damaged caused by the courier. If any wear and tear of your prints take place while getting framed or once framed, we are unable to assist with an exchange.
If you have ordered the incorrect print size & would like to exchange your prints - you will need to cover the cost of the courier to collect from your address & deliver to Libby Bell Art. You will also need to cover the courier fee for your new prints.
We don't accept refunds or exchanges for all products that are on sale. Vouchers are not accepted for items on sales.